Terms of Service

1. Definitions and scope

"IXCDN", "we" and "us" mean Wulian Network (WlStack), the operator of the IXCDN platform. "You" means the individual or organization that registers an account, including its team members. "Console" means the tenant console and API under ixcdn.com. "Plan" means Free, Pro, Biz, Enterprise and their successors; the capabilities and quotas of each plan are those shown in the capability matrix on the console billing page.

These terms, the Privacy Policy and the Cookie Notice together form the agreement between you and us. Where an enterprise order or contract conflicts with these terms, the order or contract prevails.

2. Accounts and teams

Registration details must be accurate. Accounts are identified by email. Keep your password safe and enable two-factor authentication; actions performed with your account or keys are treated as yours.

Owners and admins may add team members and assign roles (billing, operator, read-only and so on). The account owner is responsible for members' actions. Each team must keep at least one owner.

Identity and invoicing data (personal ID, business registration, tax number, bank account) is used only for compliance review and invoicing and is stored encrypted as described in the Privacy Policy.

3. Use of the services

You must ensure that the domains, origins, content, certificates and API calls you connect comply with the laws of your jurisdiction and of the places where the service is delivered, and that you hold the necessary rights.

You must not use IXCDN to launch attacks, bypass access control, distribute malware or illegal content, mine cryptocurrency, abuse proxying, or otherwise affect other tenants or the shared edge network. We may rate-limit, suspend or terminate offending domains or accounts and will notify you where reasonable.

4. Billing and balance

IXCDN uses a prepaid balance. Top-ups are credited to your account balance (priced in USD, in cents); subscription and overage fees are deducted from it. A paid plan requires a balance of at least the first-period quote.

Subscriptions are billed per domain and per cycle (monthly or yearly). Plan changes take effect from the next cycle; the current cycle is not prorated. Turning off auto-renew or cancelling takes effect at the end of the current cycle, and the current cycle is not refunded.

• Usage is settled from the control plane's monthly data (UTC calendar month). Figures marked "estimated" in the console are indicative only and are not the basis of a bill.
• Overage is charged under the plan's overage policy (soft cap, flat rate or graduated), with the unit price locked at subscription time.
• When the balance or credit limit is exhausted, the account enters a restricted or suspended state and recovers automatically once the balance is restored.
• You may enable auto top-up. The trigger threshold and amount must be explicitly confirmed before enabling, and it can be turned off at any time.
• Price or plan changes are announced at least 30 days in advance in the console or by email; a locked subscription price does not change within its cycle.

5. Refund policy

Our refund policy is risk-aware: generous for unused top-ups, no refunds for consumed service, and no refunds in cases of abuse.

• Top-up balance: within 30 days of the top-up being credited, the unused portion can be refunded to the original payment method, less the payment processor's actual fees. After 30 days the balance can still be spent but is no longer refundable.
• Gift, promotional and compensation credit is not refundable and cannot be withdrawn.
• Fees for a subscription cycle that has started are not refunded; cancellation takes effect at the end of the cycle, and service continues until then.
• Unavailability caused by IXCDN is compensated with service credits under the Service Level Commitment, not with cash refunds.
• Accounts suspended or terminated for breaching these terms do not receive a refund of the remaining balance.
• To request a refund, email support@ixcdn.com from your account email with the top-up transaction number (shown on the console Billing page). We respond within 7 business days.

6. Service Level Commitment (SLA) and fault credits

Scope: domains in the active state on Pro or higher paid plans. The Free plan and trials are excluded.

Commitment: edge availability of at least 99.9% in each calendar month (UTC). Monthly availability = (total minutes in the month − unavailable minutes) ÷ total minutes in the month.

Unavailability means that, for 5 consecutive minutes or longer, the IXCDN edge network is unreachable for the domain or more than 10% of requests return a 5xx error generated by IXCDN, as confirmed by our monitoring data or by access logs you provide.

• The following do not count as unavailability: origin failures or origin errors; your misconfiguration (including DNS not pointing to IXCDN or certificate errors); client-side or third-party network issues; scheduled maintenance announced at least 48 hours ahead; suspension for exceeding quota, unpaid balance or abuse; force majeure.
• Compensation: service credits by availability tier, based on the domain's subscription fee for that month — below 99.9%: 10%; below 99.0%: 25%; below 95.0%: 100%. The monthly cap is 100% of that domain's subscription fee for the month, which is what "up to 100% fault compensation" means.
• To claim, email support@ixcdn.com from your account email within 30 days after the end of the affected month, stating the domain, the time window and evidence. Credits can only be applied to future IXCDN fees; they are not paid out in cash and cannot be transferred.
• Service credits are your sole remedy for availability issues.

7. Support and account managers

All users receive round-the-clock (24×7) support through the console and support@ixcdn.com; response targets depend on the plan.

Pro and higher plans include a dedicated account manager (one-to-one) for onboarding, configuration tuning and issue follow-up. Enterprise plans may agree dedicated response times and a custom SLA in the contract.

8. Data and privacy

We process your account data, identity data and access logs as described in the Privacy Policy. For your end users' data delivered through IXCDN we act as a data processor and process it only under these terms and your configuration.

Access logs are retained for the number of days shown as "log retention" in the plan capability matrix. Certificate private keys, payment secrets and storage secrets are stored encrypted and are never echoed in the console.

9. Availability and changes

We continuously improve edge nodes, routing and security policies. Scheduled maintenance is announced at least 48 hours ahead in the console or on the status page; emergency incident handling may cause short-term impact.

We may add, change or retire features. A material reduction of a paid capability is announced at least 30 days ahead with a migration or cancellation option.

10. Termination

You may cancel a plan in the console or request account deletion at any time. After deletion, account data is retained for 30 days for recovery and then deleted; financial records are kept for the statutory period.

We may suspend or terminate the service, with as much notice as practicable, if you materially breach these terms, remain unpaid for an extended period or create legal risk. Resulting losses are borne by you.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect losses, lost profits, data loss or business interruption, and our total liability to you is capped at the fees you paid to IXCDN in the 12 months before the dispute arose.

You are responsible for origin content, your end users' data and the access policies you configure, and you will indemnify us against third-party claims arising from them.

12. Governing law and disputes

These terms are governed by the law of the operator's place of registration. Disputes are first resolved through good-faith negotiation and otherwise by the competent court at the operator's place of registration.

We may update these terms. Material changes are announced 30 days ahead in the console or by email; continued use after the effective date constitutes acceptance.

13. Contact

Sales and partnerships: sales@ixcdn.com. Support and billing: support@ixcdn.com. Security vulnerabilities: see the Security Disclosure Policy. Operator: Wulian Network (WlStack), licence B1-20250064.